FREE UK MAINLAND DELIVERY

The Ottoman Studio The Ottoman Studio

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FAQ

FABRIC

 

Can I use my own fabric?
Yes, you can. Please get in touch through the bespoke section of our website to tell us what you would like to use. We will then contact you with a quote specifically for the fabric you have in mind. Please be aware that upholstering in a patterned fabric may require more fabric for pattern matching.

 

Can you help me to find a fabric I like?
Yes, we are more than happy to help you source a fabric. Just contact us with a few ideas and we will work from there.

 

Are the fabrics stain resistant?
Obviously, no fabric is stain resistant but as part of our service, we treat all our products with a stain resistant spray.

 

FRAMES

 

How are the frames made?
Our frames are handmade to order by our local joinery. They are made to a high quality and screwed/glued and dowelled together rather than nailed, to produce a higher quality frame.

 

Can I have a frame made in a different size?
Yes, we can make a bespoke piece working to your exact measurements just please get in touch through the bespoke section of your website for a quote.

 

How are the legs made and can I have a different design?
Our legs are made in the traditional manor by a local wood turner. We would be happy to discuss different leg designs with you just please get in touch through the bespoke section of our website.

 

How do the headboards fit on the bed?
They are designed with a lip that allows the headboard to sit flush with the mattress. There are also struts to fix the headboard to the mattress base.

 

Will I need help assembling my headboard?
No, it is very simple. All that is required of you is to attach the struts and then fix them to the mattress base. Instructions are supplied with all our headboards.


DELIVERY

 

For information on delivery please see the ‘Delivery’ section of the website

Can I pick my purchase up?
Yes, we are based in Warwickshire, near Bidford on Avon and you are welcome to collect pieces yourself, however delivery is free of charge so no delivery charges will be reimbursed.

 

PAYMENT

 

How can I pay if I don’t have a Paypal account?
You do not need a Paypal account to pay on our website, you can pay with your credit card via the Paypal application. Alternatively, you can pay by BACS, cash or cheque but please be aware that paying by cheque may lead to a delay in receiving your product as we will not put the order into production until the cheque has cleared.

 

BESPOKE

 

Can I design my own bespoke product?
You are more than welcome to. Get in touch through the bespoke section of our website and we will contact you to discuss your needs.

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